Enabling Innovation in Complex Welfare Service Systems

Enabling Innovation in Complex Welfare Service Systems

This paper explores the potential for innovation in welfare services. Using the complexity lens, the paper presents a theoretically founded basis for enabling innovation in complex public-private welfare service systems. The empirical data was collected by conducting semi-structured interviews with leading office holders responsible for social services in the City of Helsinki (Finland) and exec...

Enabling innovation through integrated systems engineering

Specifying Enabling Services in Telecommunications Service Systems

In telecommunications, increasingly complex service systems evolve which have the objective to produce ICT services. The increased complexity is due to the convergence of the industry sectors information technology, telecommunications and media. Telecommunication network operators are challenged to modify their business strategies: they can not any more produce ICT services in a vertically inte...

IT-Enabled Services as Complex Adaptive Service Systems: A Co-Evolutionary View of Service Innovation

One specific type of service innovation of particular interest to IT and business professionals is IT-Enabled Services (IES). Previous studies have suggested many roles for IT in service innovations. IT has proven a useful tool in service innovation. IT is an important component of most services in many industries, including healthcare, financial services, engineering, and management consulting...

Editorial: The Role of Information Systems in Enabling Open Innovation

The concept of open innovation advocates that in today’s increasingly boundary free world, organizations should seek to exploit inflows and outflows of knowledge to accelerate internal innovation, and expand the markets for external use of innovation (Chesbrough 2003). This open model of innovation challenges the traditional closed view, where invention and design is restricted to internal reso...